1 | RESEARCH
Leveraged 6+ years inside school operations: not just observing pain points, but having lived them across multiple systems I personally built and managed.
2 | DEFINE
Card sorting, affinity mapping, and journey mapping across four distinct user groups - surfacing where fragmented workflows created the most friction and deadline pressure.
3 | IDEATE
Competitive analysis, hand sketching, and information hierarchy testing, deliberately exploring how one interface could serve radically different user needs without overwhelming any of them.
4 | PROTOTYPE
High-fidelity interactive prototypes for mobile and desktop, including complex state changes and UI interactions for the attendance workflows where speed and clarity were non-negotiable.
5 | TEST
Moderated and unmoderated testing with real former education colleagues, validating whether users could complete critical tasks independently, without guidance.
6 | ITERATE
12+ iterations driven by testing feedback: refined until only one additional change was requested after final validation. That's the number that matters.



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